Is it time to switch your managed hosting service? If your business uses a managed hosting service to handle your proprietary data, inter-office communications and mail clients, you already know the benefits of a maintaining a private server. However, it is important to remember that not all such services are created equal, and that leveraging the competition’s offer against your current provider could yield ideal set-ups at lower prices. If your company is considering changing its private server provider, keep these tips in mind while searching for alternatives.
Reaping the fullest possible benefit
A good managed hosting service will provide you with more than just a private data environment. A superior service will offer you total control over the environment, including choices related to which operating system to employ and what hardware to include and require across your departments. While this might seem only natural, keep in mind that some unscrupulous service providers might insist on enforcing their own particular load outs and server kits. Though in most managed server agreements, providers do retain ultimate ownership over equipment, this equipment and its arrangement only find marketable use because of your company’s contract.
Don’t allow your provider to bully your company into software and hardware outfits that only benefit them. Some providers might try to sweet talk you into set-ups that are clunky, awkward or outright counter-productive to your business objectives, simply because they receive a commission from companies that manufacture the software and hardware they’re pushing. Don’t get caught in this trap. A good hosting provider should be listening, not talking when it comes time to discuss system specifications.
Getting a service level agreement in writing
A service level agreement is a formal outline of various details regarding the timeline and quality of service you’re going to be paying for. A provider should describe their service commencement time, their estimated data transfer rates and, perhaps most importantly, their guaranteed uptime. Uptime is an absolutely essential consideration when choosing a hosting provider, as it refers to the amount of continuous time your provider expects to be able to maintain and offer you a solid, usable, problem-free connection.
While certain acts of nature, like destructive lightning or falling trees, for extreme example, are to 3km be blamed for the rare and unavoidable network outage, an otherwise well managed and competently run network service should be aiming for, and reliably achieving, an uptime of 99.5%. Anything consistently lower than this is the mark of a poor, underfunded, improperly handled or insufficiently outfitted provider and should be a strong impetus to avoid the struggling host.
This means your well-run provider should be able to consistently deliver you a hosting service that is available and smooth all day and night save the occasional and infrequent minute or so outage. Also, bear in mind that any provider that cannot offer you a professional and acceptable service level agreement is very unlikely to be able to provide you any better service. Insisting upon the highest standards will ensure your business.